Marstek Power Warranty Policy: Your Assurance When Purchasing

At Marstek Power, we guarantee the quality of our products. That’s why we offer a 2-year exchange warranty on all our products, along with comprehensive warranty conditions. Our warranty policy is designed to give you complete confidence in your purchase.

Marstek Power Warranty Conditions

The warranty applies to products purchased by the original buyer and covers them for the full warranty period as described in our Warranty Period section. Our warranty protects against manufacturing and material defects. Please note: our warranty is non-transferable and applies only to the first buyer.

What Is Not Covered by the Warranty?

The Marstek Power warranty does not cover damage resulting from:

• Improper or careless use, modifications, or accidents.
• Repair attempts by unauthorized persons.
• Purchases through online auction platforms.
• Battery cells that have not been fully charged within 30 days of purchase and then recharged at least once every six months.

How to Submit a Warranty Claim?

Is your Marstek Power product defective due to a manufacturing or material fault within the warranty period? We will replace the product without any hassle. The replacement product will carry the remaining warranty period of the original product. To submit a warranty claim, simply contact our customer service team at info@marstek-power.eu.

14-Day Money-Back Guarantee

Did you purchase your product directly from us via www.marstek-power.eu? Then you benefit from a 14-day money-back guarantee. If, for any reason, you are not satisfied with your purchase, let us know within 14 days. Once we have received the product and all conditions are met, you will receive a full refund.