Privacy Policy
Marstek Power / Ematic Zonnepanelen, located at Bieskade 2, 2492 TP The Hague, is responsible for processing personal data as described in this privacy statement.

Personal Data We Process

Marstek Power / Ematic Zonnepanelen processes your personal data because you use our services and/or because you provide this data to us. Below is an overview of the personal data we process:

  • First and last name
  • Gender
  • Address details
  • Phone number
  • Email address
  • IP address
  • Payment details

This privacy statement was last updated on 26-08-2022.

Purpose and Basis of Personal Data Processing

Marstek Power / Ematic Zonnepanelen processes your personal data for the following purposes:

  • Handling your payment
  • Sending our newsletter and/or promotional materials
  • Contacting you by phone or email if necessary to provide our services
  • Informing you about changes to our services and products
  • Offering you the option to create an account
  • Delivering goods and services to you
  • Analyzing your behavior on the website to improve the website and tailor product and service offerings to your preferences
  • Processing personal data if we are legally required to do so, such as data needed for our tax return

How Long We Keep Personal Data

Marstek Power / Ematic Zonnepanelen will retain your personal data no longer than strictly necessary to achieve the purposes for which your data is collected.

Customer Reviews

You have the option to provide a review of our services. We use third-party services, such as Kiyoh, to publish these reviews. The reviews are available on both their website and ours. These parties are responsible for data processing. To understand how they handle your personal data, please read their privacy policies.

We process your personal data based on legitimate interest and because it is necessary for the execution of the agreement. We have a commercial interest in improving our services. Our commercial interest takes priority over your privacy interest, as you control the information you leave in the customer review.

We process the following personal data for this:

  • Name as stated in the customer review
  • Residence
  • Content of the review

We keep your personal data for a maximum of 5 years after you leave the customer review.

Sharing Personal Data with Third Parties

Marstek Power / Ematic Zonnepanelen shares your personal data with third parties if necessary to execute the agreement and to comply with any legal obligations. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality. Marstek Power / Ematic Zonnepanelen remains responsible for these processes. Additionally, Marstek Power / Ematic Zonnepanelen may share your personal data with other third parties, but only with your explicit consent.

The parties that process personal data are:

  • Payment service providers
  • Mail order companies
  • IT suppliers and service providers
  • Cookie service providers
  • Marketing companies

Cookies or Similar Techniques We Use

Marstek Power / Ematic Zonnepanelen only uses technical and functional cookies, as well as analytical cookies that do not infringe on your privacy. A cookie is a small text file stored on your computer, tablet, or smartphone during your first visit to our website. The cookies we use are essential for the technical operation of the website and your user convenience. They ensure the website functions properly and remember your preferences. They also help us optimize our website. You can opt out of cookies by configuring your browser to prevent it from storing cookies. You can also delete all previously stored information through your browser settings.

Access, Correction, or Deletion of Your Data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw your consent for data processing or object to the processing of your personal data by Marstek Power / Ematic Zonnepanelen, and the right to data portability. This means you can request us to send your personal data in a computer file to you or another organization you specify. You can send a request to access, correct, delete, or transfer your personal data, or a request to withdraw consent or object to the processing of your personal data to info@marstek-power.eu. To ensure the request is made by you, we ask you to send a copy of your ID along with the request. Please black out your photo, MRZ (machine-readable zone, the strip of numbers at the bottom of the passport), passport number, and BSN (social security number) to protect your privacy. We will respond to your request as soon as possible, but within four weeks. Marstek Power / Ematic Zonnepanelen also reminds you that you have the right to file a complaint with the national supervisory authority, the Dutch Data Protection Authority, via the following link: https://autoriteitpersoonsgegevens.nl

How We Protect Personal Data

Marstek Power / Ematic Zonnepanelen takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not secure or suspect misuse, please contact our customer service or email us at info@marstek-power.eu.

Contact Details:

Marstek Power / Ematic Zonnepanelen
Bieskade 2, 2492 TP The Hague
+31 (0)85-401-7089
info@marstek-power.eu
https://marstek-power.eu