Is it possible to actively trade on the energy market with Marstek?
Yes, the Marstek is equipped with an Energy Management System (EMS) that automatically buys and sells energy at the most favorable times. This allows you to make the most of dynamic energy rates.
How does the Marstek backup function work during a power outage?
The Marstek Backup function automatically detects a power loss in the electricity grid and activates itself without the need for manual intervention.
Is it possible to participate in the imbalance market with the Marstek?
No, the Marstek cannot currently be used on the imbalance market.
How does the Marstek Backup function connect to the energy meter during a power outage?
The Marstek Backup function operates independently of the energy meter and automatically switches to the Marstek battery to power your devices.
What is the warranty period for the Marstek batteries?
Marstek offers a warranty of 10 years or 6000 cycles on the Marstek batteries.
Is there a Marstek service desk available for customers who have questions?
Yes, our customer service can be reached via info@marstek-power.eu or by phone at 085-4017089 for any questions, or you can email directly to Marstek Energy at support@marstekenergy.com.
Is the Marstek also useful without solar panels?
Yes, the Marstek is especially useful with a dynamic energy contract. The EMS system continuously analyzes energy rates, allowing the Marstek to buy and sell energy at the most favorable times.
Does the Marstek work on both a single-phase and three-phase connection?
The Marstek works on the phase it is connected to. In the case of a three-phase connection, a Marstek can be installed on each phase.
Yes, it is possible to install multiple Marstek batteries in your home.
Yes, it is possible to install multiple Marstek batteries per phase, depending on the other devices connected to the same group and phase.
Yes, it is possible to mount the Marstek on the wall.
Yes, the Marstek can be mounted using the included wall bracket.
Where can I download the Marstek app?
The Marstek app is available on both the Google Play Store and the Apple App Store.
Is there a Marstek manual available in multiple languages for installation?
Yes, each Marstek comes with a clear manual in multiple languages for easy installation.
Are shipping costs charged with the order?
For deliveries, we charge the lowest possible rate. This obviously varies by country.
Is the Marstek suitable for use in Germany and Belgium?
Yes, the Marstek meets European standards and has all the required certifications for use in multiple countries, including Germany and Belgium.
Note: In Belgium, a home battery with a plug can only be connected to a socket from mid-April to May 2025.
Is the Marstek Smart Backup Box already available, and is it possible to install it yourself?
The Marstek Smart Backup Box is not yet available for order, but the installation must be carried out by a certified electrician.
Is it possible to combine multiple Marstek batteries on a separate circuit for higher discharge speed?
Yes, if the phase capacity is sufficient, you can combine multiple Marstek batteries to achieve a higher discharge speed.
What are the dimensions of the Marstek, and what are the installation requirements?
The Marstek can easily be connected to any standard socket and uses Wi-Fi.
Dimensions:
Duravolt 2.56 kWh: 702 x 500 x 227 mm
Duravolt 5.12 kWh: 742 x 600 x 227 mm
Is the Marstek compatible with the HomeWizard system?
Yes, the Marstek is already or will be compatible with the P1 Meter from HomeWizard.
Is it possible to adjust the discharge rate via the Marstek app?
Yes, through the Marstek app, you can adjust the discharge rate from 800W to a maximum of 2500W.
Is it possible to communicate with the Marstek without the Marstek app?
Yes, communication at the open API level is possible for integrations and customization.
Does the API offer possibilities to control the Marstek battery itself via platforms like Homey or Home Assistant?
Yes, it is possible to control the Marstek battery via Home Assistant (HA) and Homey using the API.
